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Refund can only be processed within 15 days of subscription purchased from World computer Support (Herein reffered to World Computer Support Services Pvt. Ltd.). Customers are not eligible for the refund in the following conditions:
If customer does not write us before this date then we believe that his/her issue has been resolved and no refund will be provided to customer after this date.
A Full REFUND will be issued if World Computer Support has not been able to resolve even a single issue for you within the first 15 Days of your subscription Plan.
If World Computer Support resolves one or more issues and customer confirms it in his/her feedback email , then charges for the Support Fee ($89.00 ) and Cost of the software License ($40 per computer or device) will not be refundable in any case.
If World Computer Support has been able to resolve one or more issue after 15 Days of subscription and customer still wants to cancel the subscription then $40 per incident will be deducted from the total cost in addition to Setup fee and software license cost.
Not with standing this World Computer Support may, at its sole discretion and on a case to case basis, agree to a refund of Support Plan charges after deducting Setup Fee and cost of paid Anti-virus and any other paid software which has been provided free of cost with any subscription plan.
Electronic Signed Document reply, he/she is bound with our refund policy.
Customer will be eligible for refund when any of the following criterions are met for all incident based plans:
III. Before 48 hrs after the resolution of the issue and a confirmation from the customer after the issue was last worked upon by World Computer Support.
*In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to World Computer Support.
In connection with obtaining Services, customers agree that they will:
Use genuine and valid Software and Hardware and also proper working phone line with sufficient power back up.Furthermore, customers are solely and entirely responsible for any and all activities that occur under their account. Customers agree to notify World Computer Support immediately of any unauthorized use of their account or any other breach of security. World Computer Support will not be liable for any loss that may incur as a result of someone else using customers password or account, either with or without their knowledge.
However, customers could be held liable for losses incurred by World Computer Support or its affiliates or another party due to someone else using their account or password. Customers may not use anyone else’s account at any time, without the permission of the account holder.
CUSTOMERS ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON THIER COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. CUSTOMERS ACKNOWLEDGE AND AGREE THAT NK TECH OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.